Frequently Asked Questions

How does Dr Andrews work?

Dr Andrews is online Pharmacy service. Once you have completed your questionnaire, our Clinical Team assess if the treatment you have selected is suitable for you before it is dispensed by our pharmacy in Glasgow.

Is Dr Andrews based in the UK?

Yes, Dr Andrews is owned and operated by Eastwood Pharmacy Ltd, a UK registered company. All of the treatments supplied by Dr Andrews are dispensed and despatched from our pharmacy in Glasgow.

How do I know I am receiving genuine medicines from Dr Andrews?

Dr Andrews only uses trusted UK suppliers and all medicines supplied by Dr Andrews are licensed for use in The UK. Whether you have ordered a branded medicine or a generic one, you can rest assured the medicine is genuine – just like you were walking into your local pharmacy with a prescription from your GP.

Who regulates Dr Andrews?

Dr Andrews is regulated by the General Pharmaceutical Council and the Medicines and Healthcare Products Regulatory Authority (MHRA). You can click on the logos on the home page to check our registration. Individually, any GP or Pharmacist that works for Dr Andrews will also be registered with The General Medical Council (GPs) or The General Pharmaceutical Council (Pharmacists and Technicians).

How do I contact Dr Andrews?

The Dr Andrews team can be contacted by email at or by telephone on 0333 2200 260

What happens if Dr Andrews does not think my treatment is suitable?

Your order will be cancelled and your payment refunded in 5-7 days. Treatments may be declined for various reasons but you will receive an email indicating why Dr Andrews has declined your request.

How do I cancel an order if I change my mind?

You can cancel an order up until it is despatched from the pharmacy. To cancel: please email indicating your wish to cancel and add your order number to the subject line. A full refund will be made to your payment card in 5-7 days.

Can I order a treatment for someone else?

No, all treatments must be ordered by the patient whom they are for, answering the questions accurately. This is same principle as visiting your own local GP.

Is my treatment packaged discreetly for delivery?

Yes, nowhere on your package will it say Dr Andrews or what is contained inside. The sender will be marked as EPLtd

Am I able to track my parcel once it has been despatched?

Yes, each package is given a Royal Mail tracking number which you will be sent along with a link to enable you to track your parcel.

How can I be assured my details are kept private and secure?

Dr Andrews has a strict and comprehensive Privacy & Security policy which can be found here

Can I return if the treatment if I change my mind?

You may return treatments within 14 days of receipt providing they are unused and any seal on the pack(s) are unbroken. You must email to inform them of your decision and send the item back to: Dr Andrews, Eastwood Pharmacy, 17 Fieldhead Square, Glasgow, G43 1HL. You will receive a full refund within 5-7 days. You will be liable for the cost of posting the treatment back to Dr Andrews and you are recommended to use recorded delivery.

If your treatment has arrived broken or damaged, please contact Dr Andrews immediately by emailing Send the treatment (including all the packaging) back to Dr Andrews, Eastwood Pharmacy, 17 Fieldhead Square, Glasgow, G43 1HL whereby you will receive a full refund or a reissue of the treatment you were prescribed.

What is erectile dysfunction?

Put simply, erectile dysfunction is when a man struggles to get or maintain an erection. It can also be called Impotence.

Do I need to see my GP?

Yes – all men suffering with erectile dysfunction should consult their GP due to the variety of causes that ED may have.

Why is Sildenafil cheaper than Viagra?

Sildenafil is cheaper than Viagra because it is made by a variety of pharmaceutical companies – this means they compete against each other on price. Viagra is only made by one company and the price has remained higher for this branded product as a result.

Can I get an NHS prescription for erectile dysfunction treatment?

Your GP can prescribe erectile dysfunction treatment on the NHS, but only in certain criteria. Prescription fees could still apply if applicable.

My treatment doesn’t seem to be working: What should I do?

There are a few simple steps to follow to try and get the best effect from your treatment:

  1. Be patient. As with any treatment for any condition, instant results may not be seen. You may need to try your treatment on a number of occasions to see the results you expect.
  2. Check you are using the treatment properly. Read the pharmacy label on the box and also the patient information leaflet in the pack.
  3. Take the treatment on an empty stomach as food can slow the absorption of the drugs.
  4. Relax and get into the mood as the treatments will help you get an erection, but sexual stimulation is still required.

Why can’t I just buy erectile dysfunction treatments from my pharmacy?

Erectile dysfunction treatments are prescription only medicines, so you can’t buy them over the counter. At Dr Andrews, our clinical pharmacists review your situation through the questionnaire and can dispense treatments accordingly.

Is Dr Andrews based in The UK?

Yes, Dr Andrews is UK based with UK registered doctors and pharmacists. All of the treatments supplied by Dr Andrews are delivered from a UK pharmacy using fully licensed UK medicines.


What is the difference between Propecia and Finasteride

Propecia is the original brand of Finasteride and both products contain 1mg of the drug. Generic medicines are always cheaper than their branded equivalent as different companies can compete on price. Some men prefer to purchase the branded product, whilst others are happy with the generic (and cheaper) Finasteride.

How long does the treatment with Propecia or Finasteride take to work

Treatment needs to be used continuously for at least three months before you will see any effect. After that, there should be continual improvement for up to one or two years when maximum effect should be seen.

Can women purchase hair loss treatments from Dr Andrews?

No, Dr Andrews only offers hair loss solutions for Men.

Can I use Regaine along with Propecia or Finasteride?

Yes, many men use the topical Regaine treatment along with their Propecia or Finasteride tablets to treat their hair loss in two different ways at once.

What side effects can I expect from Propecia or Finasteride?

Side effects are usually very mild as the dose of the drug used for hair loss is quite low. For a full list of side effects, the Patient Information Leaflet can be accessed here

How is premature ejaculation defined?

Premature ejaculation is when a man ejaculates with little or no control much quicker than he wants or expects to. This is typically measured as within less than two minutes of intercourse.

What strength of Priligy should I try first?

The 30mg tablet should always be tried first and should be taken 1-3 hours before sex. If this dose is tolerated with little or no side effects, then the 60mg tablet can be used. 24 hours should be left between any Priligy doses.

What are the side effects of Priligy?

The main side effect is dizziness or light headedness caused by a drop in blood pressure. A full list of side effects can be found on the Patient Information Leaflet here

What is the difference between Levonelle (or Levonorgestrel) and ellaOne?

The treatments contain a different drug which means that Levonelle (or Levonorgestrel) can be used up to 72 hours after sex and ellaOne can be used up to 120 hours after sex.

Can I purchase the Morning After Pill to have just in case I need it?

Yes, women can purchase the treatment to have on standby. Importantly, both treatments should only be used a maximum of once per menstrual cycle unless under explicit direction for your GP.

If you are looking to purchase the Morning After Pill after you have already had unprotected sex, then Dr Andrews recommends you seek treatment immediately from your GP or local pharmacy and do not wait for an online order to arrive.

Can I purchase the Morning After Pill to have just in case I need it?

There are specific “Missed Pill” rules laid out in the British National Formulary. These are as follows:

  • Combined Contraceptive Pill: the critical time for loss of contraceptive protection is at the start or the end of a pack. If a woman forgets her pill she should take it again as soon as she remembers and the next one at the normal time (even if this means taking 2 pills together). If a woman misses 2 or more pills she may not be protected for the next 7 days. If these 7 days run beyond the end of a packet then the next pack should be started without having a pill free period. Emergency Hormonal Contraception is recommended if 2 or more pills are missed from the first 7 days of a pack and unprotected intercourse has occurred since finishing the last pack.
  • Progestogen Only Pill (“Mini Pill”): If a woman forgets a pill then she should take it as soon as she remembers and take the next pill at the correct time. If the pill was more than 3 hours late (or 12 hours for a Desogestrel product eg Cerazette, Cerelle) she is not protected. Extra precautions should be used for the next two days. Emergency Hormonal Contraception is recommended if one or more tablets are missed (or late) and unprotected intercourse has occurred before 2 further tablets have been correctly taken.

Can I still use Period Delay treatment if I take a contraceptive pill?

No, the treatment provided by Dr Andrews cannot be used along with a contraceptive tablet.

Does the period delay treatment work as a contraceptive?

No, the treatment does not act as a contraceptive.

How long can I delay me period for?

The maximum delay is 17 days. Your period bleed will start 2-3 days after finishing the treatment.

What are the side effects of period delay treatment?

a. As the treatment is just for a short course, side effects are generally mild and well tolerated. Full information can be found in the Patient Information Leaflet

How long will it take for Vaniqa to work?

Vaniqa needs to be applied twice every day for at least 8 weeks to see any benefit. It can take up to 4 months to see the full benefit.

How long will one tube of Vaniqa last?

On average, one tube will last for 2 months

Can I use Vaniqa on other parts of my body?

No, Vaniqa is only suitable for the face and chin

Can I still use cosmetics along with Vaniqa?

Yes, Vaniqa will not affect your cosmetics although you may need to leave a short while after applying the treatment before using cosmetics

What are the side effects?

The side effects on Vaniqa are localised to the area of treatment and may include some stinging or tingling. A full list of side effects can be found in the Patient Information Leaflet